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FireEye Supported Products


End of Life Policy

FireEye works to deliver the most innovative and robust products, and as such may periodically choose to discontinue specific products, product versions, or solutions. This page is intended to communicate the guidelines and process for discontinuation of FireEye Offerings in order to properly equip our customers to plan for updates, migration, and the evolution of their environment.

The End of Life process for FireEye Offerings begins with the End of Sale Notification. This End of Sale Notification contains information on the discontinuation of the Offering, as well as the specific End of Sale date and associated Last Support date. FireEye will use commercially reasonable efforts to provide the End of Sale Notification a minimum of three (3) months prior to the effective End of Sale date. A FireEye Offering is considered End of Life when the Last Support date for the FireEye Offering is reached.

An appliance is comprised of Hardware and Software. To augment the End of Life Process for an appliance, FireEye implements the following processes for Last Support dates with respect to the Hardware and Software.


Hardware Last Support Date

This applies to all Hardware and hardware components (firmware) distributed on a hardware platform. The Last Support date is five (5) years from the End of Sale date.

During the Hardware support period, FireEye will replace any failed components or product with new or reconditioned components or product (of equivalent or better quality) at the sole discretion of FireEye.


Software Last Support Date

This policy applies to all Software.

FireEye OS, AFO OS, MIR OS, HX OS, PX OS and IA OS

FireEye will support each Software General Availability (GA) release as follows:

  • Twelve (12) months from initial FEOS/HX OS/PX OS/IA OS X.Y.0-GA and MIR OS/AFO OS X.Y.Z-GA release dates
  • At any one time, the two most current FEOS/HX OS/PX OS/IA OS X.Y, MIR OS/AFO OS X.Y.Z releases are always supported

To provide time to upgrade, Extended Support for releases that have reached their Last Support date will be provided for six (6) months beyond the Last Support date.

Guest Image (GI) Updates

FireEye strongly recommends enabling auto-update for GI releases and always using the latest GI release to ensure optimal security efficacy. GI releases will continue to be updated and provided for specific FEOS releases while the following statement is true:

  • FEOS release is under current support

All new features and fixes will be introduced on top of the latest GI release; however, older GI releases will remain compatible with the FEOS with which they were released, as documented in the Guest Image (GI) Dependency section below. GI releases may not always be forward compatible with new FEOS releases. Review the documentation and Release Notes before assuming that a particular set of GIs are compatible with your FEOS release.

Security Content (SC) Updates

SC updates will continue to be updated and provided for specific FEOS releases if either of the following statements is true:

  • FEOS release is under current support
  • At any one time, the three most current FEOS X.Y releases
Endpoint Security Agent Releases

FireEye will support each Endpoint Agent release as follows:

  • Eighteen (18) months from initial Endpoint Agent X.Y.0-GA release date
  • At any one time, the two most current Endpoint Agent X.Y.0-GA releases are always supported

For FireEye Endpoint Agent operating system compatibility information refer to the FireEye Documentation.

Endpoint Security System Modules

System Modules follow the end of life date of the Operating System on which they were released.

For further information on Endpoint Security System Modules refer to the Endpoint Security Server User Guide in the FireEye Documentation.

Endpoint Security Modules

FireEye will support each Endpoint Module GA release as follows:

  • A minimum of twelve (12) months from initial Endpoint Module X.Y.0-GA release date

Modules have an enforced minimum Server/Agent version; modules will not install on a Server/Agent version that does not meet this criteria.

Other FireEye Offerings

FireEye will use commercially reasonable efforts to offer all other FireEye Offerings, for at least twelve (12) months from the date of GA release. FireEye will follow the End of Life notification process outlined above for all End of Life notifications related to FireEye Offerings not specifically listed above. The End of Life and End of Support commitments and notification processes outlined herein do not apply to any Evaluation Offerings or Unpaid Offerings (including preview features, beta releases, evaluations, and freemium content).


Notes

After the End of Sale date for a FireEye appliance, new features may not be supported or provided for the specific Hardware involved. Also, emergency bug fixes and workarounds for a problem which is identified as related to the End of Sale Hardware, which is not seen in a supported Software release with non-End of Sale Hardware, may or may not be fixed, at FireEye’s sole discretion. Software upgrade, releases are also at FireEye’s discretion.

FireEye may choose to designate a last supported Software release for an End of Sale Hardware platform in which case, only the one designated FEOS/HX OS/PX OS/IA OS X.Y or MIR OS/AFO OS X.Y.Z Software release will be supported on the specific platform until the Hardware Last Support date. Patches and maintenance releases for severity one problems may be provided at FireEye’s discretion.


FireEye Custom Software Support

When an appliance transitions through the End of Life Period, at FireEye’s discretion, Custom Software Support may be available as an exception. To be eligible for Custom Software Support, the customer must have a current and continuous support contract in place. Custom Software Support shall be subject to additional terms and conditions.


Definition Summary

Appliance – means the FireEye Hardware and Software that comprises the whole appliance.

Hardware – means the FireEye platform hardware and hardware components (firmware) distributed on a hardware platform, for example, 4310, 7300, and 2310.

Software – means the FireEye Operating System (FEOS), AFO OS, MIR OS, HX OS, PX OS or IA OS.

End of Life (EOL) Period – End of Life Period refers to the timeframe beginning with the day FireEye announces product discontinuation for a specific appliance until the last date that the appliance is formally supported. In general, after the EOL Period is announced, enhancements to the Software are not made.

End of Sale (EOS) Notification – The notification that establishes when the appliance will no longer be available for sale. EOS Notification begins the EOL process.

End of Sale (EOS) Date – The date when the specific appliance is no longer available for purchase from the FireEye price book.

Last Support Date – the last date the specific Hardware or Software is supported according to the terms of the FireEye End of Life Policy.

Extended Support – during this support period, Software feature and maintenance releases are not provided.  Fixes will be provided at FireEye’s discretion and only for severity one problems.


 

Hardware Platform End of Sale and Last Support Dates

The following table lists the release dates and end of support information for FireEye appliances.

Meanings of dates in this table:

  • End of Sale Date – The date when the specific appliance is no longer available for purchase from the FireEye price book.
  • Last Support Date – Final date upon which FireEye will provide support for the product through a support contract. After this date, FireEye no longer provides updates to the specific OS, telephone, email support or support via the FireEye portal, or hardware RMAs for this product.

Current FireEye Appliances

Platform End of Sale Date Last Support Date
AX 5600 - -
CM 4600 - -
CM 7600 - -
CM 9600 - -
EX 3600 - -
EX 5600 - -
EX 8600 - -
FX 6600 - -
HX 4600, HX 4600D - -
IA 2600 - -
NX 2600, NX 3600 - -
NX 4600 - -
NX 5600 - -
NX 6600 - -
NX 8600 - -
PX 5000SX - -
PX 5600 - -
PX 7600 - -
PX 7620 - -
VX 5600 - -
VX 12600 - -

FireEye Appliances Supported but No Longer Sold

Platform End of Sale Date Last Support Date
AFO-10G May 1, 2018 April 30, 2023
AX 5550 March 31, 2023 March 31, 2028
Cloud Collector 25 June 30, 2018 June 30, 2023
Cloud Collector 250 June 30, 2018 June 30, 2023
Cloud Collector 2000 June 30, 2018 June 30, 2023
CM 4500 March 31, 2023 March 31, 2028
CM 7500 March 31, 2023 March 31, 2028
CM 9500 March 31, 2023 March 31, 2028
EX 3500 March 31, 2023 March 31, 2028
EX 5500 March 31, 2023 March 31, 2028
EX 8500 March 31, 2023 March 31, 2028
FX 6500 March 31, 2023 March 31, 2028
HX 4400D March 31, 2018 March 31, 2023
HX 4402 March 31, 2018 March 31, 2023
HX 4502, HX 4502D March 31, 2023 March 31, 2028
IA 1000D March 31, 2022 March 31, 2027
IA 1000HN-16 June 30, 2018 June 30, 2023
IA 2000HN-48 June 30, 2018 June 30, 2023
IA 2100HN-48 March 31, 2022 March 31, 2027
NX 1500 March 31, 2023 March 31, 2028
NX 2500 March 31, 2023 March 31, 2028
NX 2550 March 31, 2023 March 31, 2028
NX 3500 March 31, 2023 March 31, 2028
NX 4500 March 31, 2023 March 31, 2028
NX 5500 March 31, 2023 March 31, 2028
NX 6500 March 31, 2023 March 31, 2028
NX 10450 December 4, 2018 December 4, 2023
NX 10550 December 4, 2018 December 4, 2023
PX 004S June 30, 2018 June 30, 2023
PX 1004ESS-16 June 30, 2018 June 30, 2023
PX 1004EXT-4 April 30, 2019 April 30, 2024
PX 1004S March 31, 2023 March 31, 2028
PX 1020ESS-16 June 30, 2018 June 30, 2023
PX 1040EXT-20 April 30, 2019 April 30, 2024
PX 2000SX-24 June 30, 2018 June 30, 2023
PX 2000SX-48 June 30, 2018 June 30, 2023
PX 2004ESS-48 June 30, 2018 June 30, 2023
PX 2020ESS-48 June 30, 2018 June 30, 2023
PX 2040ESS-48 June 30, 2018 June 30, 2023
PX 2060ESS-96 March 31, 2023 March 31, 2028
PX 2060ESS-120 March 31, 2023 March 31, 2028
PX 2060EXT-20 March 31, 2022 March 31, 2027
PX 4000SX-264 June 30, 2018 June 30, 2023
PX 4000SX-440 March 31, 2022 March 31, 2027
VX 5500 March 31, 2023 March 31, 2028
VX 12500 December 4, 2018 December 4, 2023
VX 12550 March 31, 2023 March 31, 2028

FireEye Appliances No Longer Sold or Supported

Platform End of Sale Date Last Support Date
AFO-1G August 15, 2016 August 15, 2021
AX 5500 November 15, 2017 November 15, 2022
Cloud Collector 100 July 31, 2017 July 31, 2022
CM 9400 November 15, 2017 November 15, 2022
CPX3020 December 31, 2014 December 31, 2019
CPX3020-2 December 31, 2014 December 31, 2019
CPX3020-3 December 31, 2014 December 31, 2019
CPX3020-4 December 31, 2014 December 31, 2019
CPX4020 December 31, 2014 December 31, 2019
CPX4020-2 December 31, 2014 December 31, 2019
CPX4020-3 December 31, 2014 December 31, 2019
CPX4020-4 December 31, 2014 December 31, 2019
CPX4040 December 31, 2014 December 31, 2019
CPX4040-2 December 31, 2014 December 31, 2019
CPX4040-3 December 31, 2014 December 31, 2019
CPX4040-4 December 31, 2014 December 31, 2019
Email MPS 3300 March 31, 2014 March 31, 2019
Email MPS, File MPS 5300 March 31, 2014 March 31, 2019
Email MPS, File MPS, MAS 8300 March 31, 2014 March 31, 2019
Email MPS 8320 March 31, 2014 March 31, 2019
EX 3400 November 15, 2017 November 15, 2022
EX 5400, AX 5400 November 15, 2017 November 15, 2022
EX 8400 November 15, 2017 November 15, 2022
EX 8420 November 15, 2017 November 15, 2022
FX 5400 January 15, 2018 January 15, 2023
FX 8400, AX 8400 January 15, 2018 January 15, 2023
HX 4000, HX 4000D October 31, 2017 October 31, 2022
HX 4400 March 31, 2016 March 31, 2021
MIR Rev F March 31, 2016 March 31, 2021
MIR 4402 October 9, 2016 October 9, 2021
MX8400 December 31, 2016 December 31, 2021
NX 900, MX 900 December 31, 2016 December 31, 2021
NX 1400 December 31, 2016 December 31, 2021
NX 2400 December 31, 2016 December 31, 2021
NX 4400, CM 4400 November 15, 2017 November 15, 2022
NX 4420 November 15, 2017 November 15, 2022
NX 7400, CM 7400 November 15, 2017 November 15, 2022
NX 7420 November 15, 2017 November 15, 2022
NX 7500 November 15, 2017 November 15, 2022
NX 9450 November 15, 2017 November 15, 2022
NX 10000 December 31, 2016 December 31, 2021
PX 1020EXT-10 January 31, 2016 February 1, 2021
PX 1020EXT-20 January 31, 2016 February 1, 2021
PX 2004ESS-24 January 31, 2016 February 1, 2021
PX 2020ESS-24 January 31, 2016 February 1, 2021
SSL 10150 October 31, 2018 November 23, 2022
Web MPS 1310 March 31, 2014 March 31, 2019
Web MPS 2310 March 31, 2014 March 31, 2019
Web MPS, MAS, CMS 4310 March 31, 2014 March 31, 2019
Web MPS 4320 March 31, 2014 March 31, 2019
Web MPS, MAS, CMS 7300 March 31, 2014 March 31, 2019
Web MPS 7320 March 31, 2014 March 31, 2019

FireEye Operating System Releases Last Support Dates

Meanings of dates in the following tables:

  • GA Date – The date when the noted x.y OS release was made generally available.
  • Last Support Date – The date when FireEye no longer provides support for the noted OS release.

The following table lists the last support dates for NX Series FireEye Operating System (FEOS) releases:

NX Series OS Release GA Date Last Support Date1
9.1 July 14, 2021 November 30, 2023
9.0 June 29, 2020 June 30, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported.

The following table lists the last support dates for EX Series FireEye Operating System (FEOS) releases:

EX Series OS Release GA Date Last Support Date1
9.1 July 16, 2021 November 30, 2023
9.0 June 25, 2020 June 30, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported.

The following table lists the last support dates for AX Series FireEye Operating System (FEOS) releases:

AX Series OS Release GA Date Last Support Date1
9.1 July 16, 2021 November 30, 2023
9.0 June 25, 2020 June 30, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported.

The following table lists the last support dates for FX Series FireEye Operating System (FEOS) releases:

FX Series OS Release GA Date Last Support Date1
9.1 July 16, 2021 November 30, 2023
9.0 June 29, 2020 June 30, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported.

The following table lists the last support dates for CM Series FireEye Operating System (FEOS) releases:

CM Series OS Release GA Date Last Support Date1
9.1 July 14, 2021 November 30, 2023
9.0 June 25, 2020 June 30, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported.

The following table lists the last support dates for VX Series FireEye Operating System (FEOS) releases:

VX Series OS Release GA Date Last Support Date1
9.1 July 14, 2021 November 30, 2023
9.0 June 25, 2020 June 30, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported.


Guest Image (GI) Dependency

The following table indicates the GI compatibility with supported FireEye OS releases. FireEye recommends enabling auto-update for GI releases and always using the latest GI release to ensure optimal security efficacy.

Current GI Release Supported FireEye OS Releases Platform
21.0103 9.1 NX, EX, AX, FX, VX Series
21.0103 9.0 NX, EX, AX, FX, VX Series
Prior GI Release Supported FireEye OS Releases Platform
21.0102 9.1 NX, EX, AX, FX, VX Series
21.0102 9.0 NX, EX, AX, FX, VX Series

Active Fail Open (AFO) Switches Releases Last Support Dates

The following table lists the last support dates for FireEye AFO Switches releases:

AFO OS Release GA Date Last Support Date1
1.2.2** March 28, 2016 March 31, 2023

1.Last Support Date is typically GA + 12 months.

Release 1.2.2 is the last supported release for AFO Switches.


Endpoint Security Server (HX) Series OS Releases Last Support Dates

The following table lists the last support dates for Endpoint Security Server (HX) Series Operating System (OS) releases:

HX OS Release GA Date Last Support Date1
5.3 September 7, 2022 September 7, 2023
5.2 November 3, 2021 March 31, 2023
5.1 May 20, 2021 August 31, 2022

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent HX Series OS releases are always supported on the platform, unless a release is designated last supported.


Endpoint Security System Modules

The following table lists the Endpoint Security System Modules and their associated Endpoint Security Server Releases. System Modules have the same Last Support Date as their corresponding Endpoint Security Server Release.

Endpoint Security Server Release System Modules Release Last Support Date
5.3.x Agent Health 1.2.2, Alert Settings 1.1.6, Endpoint Module Administration 2.1.4, Storytime 2.1.1, Triage Settings 1.2.8Module Administration 2.1.4, Storytime 2.1.1, Triage Settings 1.2.8 See above
5.2.x Agent Health 1.1.0, Alert Settings 1.1.5, Endpoint Module Administration 2.1.3, Storytime 2.0.1, 2.1.0, Triage Settings 1.2.7-8Module Administration 2.1.3, Storytime 2.0.1, 2.1.0, Triage Settings 1.2.7-8 See above
5.1.x Agent Health 1.0.0, Alert Settings 1.1.4, Endpoint Module Administration 2.1.3, Storytime 1.0.0, Triage Settings 1.2.3Module Administration 2.1.3, Storytime 1.0.0, Triage Settings 1.2.3 See above

Endpoint Security Agent Releases Last Support Dates

The following table lists the last support dates for the Endpoint Security Agent releases:

Endpoint Agent Release GA Date Last Support Date1
35.31 September 7, 2022 March 7, 2024
34.28 November 3, 2021 June 30, 2023
33.51 July 22, 2021 January 22, 2023
33.46 May 20, 2021 December 31, 2022
32.30 (Windows and Linux) May 14, 2020 March 31, 2022
32.30 (macOS) May 14, 2020 December 31, 2022
30.19 June 27, 2019 Extended Support Available2

1.Last Support Date is typically GA + 18 months. At minimum, the two most recent Endpoint Agent releases are always supported, unless a release is designated last supported.

2.Non-renewable, annual Extended Support is currently available for specific Windows environments running Endpoint Agent release 30.19 only: XP SP3, Vista SP2, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008 Standard. Extended Support includes critical bug fixes and security updates only when these underlying Windows operating systems allow for it.


Endpoint Security Modules Releases Last Support Dates

The following table lists the last support dates for the Endpoint Module releases:

Endpoint Module Name Release GA Date Last Support Date1
AMSI 2.1.0 May 18, 2022 May 18, 2023
Anti Malware Scan Reports 1.0.0 April 13, 2022 April 13, 2023
API Documentation 1.0.0 April 7, 2021 March 31, 2023
Deny List 1.2 August 3, 2022 August 3, 2023
1.1.0 March 9, 2022 March 9, 2023
Device Guard 1.1.0 July 6, 2022 July 6, 2023
1.0 January 19, 2022 January 19, 2023
Endpt Agent Console 1.1.3 September 14, 2022 September 14, 2023
Enricher 1.5.4 August 3, 2022 August 3, 2023
Event Streamer 1.2.1 June 8, 2022 June 8, 2023
Host Management 1.3.3 April 29, 2021 January 31, 2023
Host Remediation 2.0.0 May 18, 2022 May 18, 2023
Logon Tracker 1.1.8 April 13, 2022 April 13, 2023
Module Administrator 2.1.3 May 20, 2021 March 31, 2023
Process Guard 1.7.0 June 8, 2022 June 8, 2023
Process Tracker 1.2.7 July 14, 2021 March 31, 2023
Server Health 1.0.7 May 18, 2022 May 18, 2023

1.Last Support Date is typically GA + 12 months.


PX Series OS Releases Last Support Dates

The following table lists the last support dates for PX Series Operating System (OS) releases:

PX OS Release GA Date Last Support Date1
6.1 December 8, 2022 December 8, 2023
6.0 August 1, 2022 August 1, 2023
5.2 March 8, 2021 January 31, 2023
5.1 August 28, 2019 August 31, 2022

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent PX OS releases are always supported unless a release is designated last supported.


IA Series OS Releases Last Support Dates

The following table lists the last support dates for FireEye IA Series OS releases:

IA OS release GA Date Last Support Date1
2.1 December 8, 2022 December 8, 2023
2.0 August 1, 2022 August 1, 2023
1.6 March 8, 2021 January 31, 2023
1.5 August 28, 2019 August 31, 2022

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FireEye IA Series OS releases are always supported unless a release is designated last supported.


SSL Intercept OS Releases Last Support Dates

The following table lists the last support dates for SSL Intercept Operating System (OS) releases:

SSLi Release GA Date Last Support Date1
4.1.1 P12** February 5, 2020 November 23, 2022
4.1.1 P10** October 30, 2019 November 23, 2022

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent SSL Intercept OS releases are always supported unless a release is designated last supported.

Release 4.1.1 P12 is the last supported release for the SSL 10150 appliance.


FireEye Security Orchestrator (FSO) Releases Last Support Dates

The following table lists the last support dates for FSO releases:

FSO Release GA Date Last Support Date1
6.6.0 July 29, 2021 June 30, 2023
6.1.0 March 11, 2021 March 31, 2023

1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FSO releases are always supported unless a release is designated last supported.


FSO Content Release Dependency

The following table indicates the compatibility of FSO releases with FSO Content releases:

FSO Release FSO Content Release1
6.0.0, 6.1.0, 6.6.0 Refer to FireEye Market: FireEye SO Content Bundle Refer to FireEye Market

1.FireEye recommends running the most current FSO release with the most current FSO Content release.