Trellix Thrive

Experience success beyond support

Trellix Thrive Logo

Make the most of your investment in Trellix’s industry-leading cybersecurity technologies with flexible, comprehensive success packages that help bolster your security program with Trellix Thrive.

Trellix Thrive features and offerings

Trellix Thrive provides a simple and modern experience for support, education, and professional services. Get started quickly and have the tools for success at your fingertips. With three packages to choose from, get the flexibility to engage experts who will help you realize value from your security tools faster.

Trellix Thrive Essential is included at no cost with every software subscription purchase to support and optimize your Trellix technology investment. To get more value from your solutions and mature your security program, invest in Trellix Thrive Advanced or Trellix Thrive Elite, which offer premium support, as well as Flex Credits for custom training and access to Trellix cyber experts for professional services engagements.

Features and Offerings
Thrive Essential
Thrive Advanced
Thrive Elite
Thrive Essential
Thrive Advanced
Thrive Elite
Services Portal, Online Resources

SLO (S1 &S2 / S3 / S4)

60m, 12h, 1d

30m, 8h, 1d

15m, 4h, 8h

24x7x365 Phone Support

Severity 1 only

Live Chat, Email Case Submission

Advanced Case Routing

Severity 1 only

Case Prioritization

Over Essential

Over Advanced

Designated Success Engineer

Flex Credits

National Support

Flex Credits

Digital, Self-Guided Training

Flex Credits for Custom Education Services

For Purchase

Flex Credits for Consulting Services
Flex Credits for Intel Services

For Purchase

Flex Credits for Premium Services

Why Trellix Thrive?

Simplify your experience

Get started quickly with a modern experience in a single, unified portal.

Accelerate your journey

In a dynamic cybersecurity environment, enjoy the flexibility to pivot your strategy as your business changes.

Thrive with Living Security

Get customized, industry-leading threat intelligence tailored to your organization.

Develop a balanced approach

Trellix Thrive success packages help address both immediate concerns and long-term strategic goals.

Connect with experts

Use Flex Credits to engage industry experts and get technology best practices to ensure your deployment is delivering maximum value.

Trellix Thrive - Simplify, Accelerate, Thrive


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