Customer Success Plans
Strategically packaged plans offer a personalized blueprint to help move your security goals forward.
We Help Move Your Security Forward
Our Customer Success Plans provide a blueprint to help you optimize your security solution so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.
These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risks, and maximize your investments.
Choose from three plans that accommodate organizations of all sizes: Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.
Business Outcomes of our Customer Success Plans
Customer Success Plans focus on three key outcomes: get expert help with product adoption and consumption; reduce security risks; and derive greater value from your investments.
Compare Plans
Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.
Features
Essential Success Plan
Enhanced Success Plan
Premier Success Plan
Essential Success Plan
Enhanced Success Plan
Premier Success Plan
Assigned customer success manager provides proactive success management1
Assigned technical contact provides escalation management
Assigned support account manager provides technical escalation management
Direct access to technical support experts
24/7 phone support
Education services2
30 vouchers
80 vouchers
280 vouchers
Unlimited site license to all eLearning training
Advanced service level goals
Documented Success Plans
Business reviews
Semi-annual
Quarterly
Quarterly
Consulting services2
One health watch service
Remotely delivered
40 hours
Two health watch services
Remotely delivered
160 hours
Four health watch services
Remotely delivered
Service request prioritization
Proactive notification service via Support Notification Service (SNS)
Designated contacts
15 designated
25 designated
Unlimited
Targeted business size
Medium-sized businesses
Medium- to large-sized businesses
Large and global enterprises
2 Subject to regional availability.
Explore Customer Success Plan Options
Essential Success Plan
A lighter plan, targeted for medium-sized businesses, provides escalation management, consulting, education, and business reviews.
Enhanced Success Plan
A robust plan, targeted for medium-to-large enterprises, provides success management, consulting, education, health watches, success plans, and business reviews.
Premier Success Plan
A comprehensive plan, targeted for large-to-global enterprises, offers success and escalation management, consulting, education, health watches, success plans, and business reviews.